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It is possible book a room without a credit card?
No, it is no possible. A valid credit card is a required element of the reservation process.

Why do I must to give my credit card data?
The hotel needs a valid credit card to guarantee the reservation in case of late cancellation or in case of no show. The hotel management can decide to pre-authorise your credit card to guarantee that the credit card is valid and has enough funds.

What is the pre-authorization?
Before the time of stay, many hotels proceed with a "pre-authorisation" of the credit card. A pre-authorisation is a checking the validity of your credit card. This operation stops a sum which could range from one night to the whole cost of booking. The hotel takes this precaution in case of no show or late cancellation. The amount should be "unblocked" within 1 or 2 weeks.

What credit card can I use to booking hotels?
On All Global Hotels can be used Visa, MasterCard, American Express and Diners Club. It is possible that some hotel does not accept one or more of these card types. Before concluding your reservation, please check at the bottom of the hotel page the information about "Accepted credit cards".

Can I make my reservation using the credit card of other holder?
You can if you have permission from the card holder. Please specify this circumstance in the "Remarks" box when making your booking. The hotel may require authorisation from the card holder. Please also remember that in the case of a No Show or late cancellation any penalties will be charged to the card furnished.

What should I do if my credit card was charged?
All Global Hotels never charges credit cards of its customers. Eventual charges or pre-authorisations are done from the hotel. In this case as a first please check the payment conditions on your confirmation email. If you feel that the charge has been incorrectly please contact the company who charged your card.

How do we make your booking secure?
Your credit card information is sent to us through a secure server. We use the latest, most secure technology available, which encrypts all your personal and credit card details. The encryption method used is the industry standard "Secure Socket Layer" (SSL) technology.

What should I do if I received a new credit card and my old data are no longer valid?
In this circumastance you must contact the hotel. You will find the hotel抯 contact details in the email and online confirmation of your reservation.

The debit card can be used to complete the booking?
Generally the hotels cannot accept a debit card as guarantee for the booking. You must check the information on the "accepted credit cards" on the hotel page.

The credit card as guarantee for my reservation
A valid credit card is required for guarantee in case of late cancellation or amendment or in case of no show. Before the arrival time, the hotels can perform a "pre-authorization" of the credit card. The pre-authorization is to check the validity of your credit card.

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